Device failure

Robocop member of Myadsl forums. Has reported his Neotel device failed.

"Looks like I'm the first one with a device failure. Came back from work on Thursday to find the device off. After some trouble shooting I discovered that the charger output voltage fluctuated between 12V and 25V at about 2 second cycles. I'm sure it damaged the device. I took it back to the Sunninghill Postnet this morning, and they swopped it without any questions.

One question though.... I had my incoming ports opened on Wednesday but after the device swop it looks like it's close again...? Could port settings on their side be linked to the device ? Will they have to open it again ?"

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