Neotel to address consumer concerns

Neotel has come under fire from NeoConnect and NeoFlex users who complained about poor service levels, helpdesk support problems, website load errors and the absence of bandwidth measurement tools.
Good news for Neotel subscribers is that the telecoms provider is actively addressing many of these problems and has shown a strong willingness to engage with consumers to resolve their problems. In a meeting between Neotel and MyBroadband, attended by Neotel executives from various departments, the company said that proactive steps are taken to address consumer concerns.
Network upgrades and growth
The biggest gripe from NeoFlex and NeoConnect subscribers remains network issues, something which Neotel says is mainly due to congestion on certain towers. Mukul Sharma, Neotel’s Executive Head of the Consumer Business Unit, says that these problems are typically area specific and are being addressed through tower upgrades and network expansions.

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