Neotel ‘not another Sentech’

Industry expert says Neotel needs to up their game quickly to avoid the same reputational damage which Sentech suffered
Neotel has come under fire from some of its subscribers for poor network performance and a lack of pro-active feedback about network related problems. These problems are closely related to the fast growth of Neotel’s subscriber base – currently increasing at around 150 new users per day - and subsequent oversubscription in certain regions.
This is however nothing new in the local broadband market, and the first wireless broadband provider in South Africa, Sentech, has learned the hard way that a company should address these problems very quickly to avoid suffering irreparable reputation damage.
One telecoms expert working closely with many of the country’s largest telecoms operators has now warned that Neotel is running the risk of ‘becoming a second Sentech’ unless they address their network congestion problems quickly.

http://mybroadband.co.za/news/Wireless/8649.html