Neotel Service Conditions

Service Conditions
1. These Terms are subject to the General Terms and Conditions, the Electronic Communications Act and Neotel's licence conditions.
2. Neotel may revise this Terms and Conditions from time to time without Customer’s consent.
3. Neotel will use commercially reasonable efforts to provide the Services that Customer may order from time to time either directly through Neotel or through an authorized Neotel sales agent.
4. Neotel reserves the sole and exclusive right to determine the geographic area within which it provides Connectivity and Services, and the rights to maintain, reconfigure or discontinue any Connectivity, Services or other product.
5. If Neotel intends to discontinue any of Customer’s Services, Neotel will provide Customer with at least thirty (30) days’ written notice before discontinuing such Services, and Neotel will refund to Customer a pro-rated portion of any pre-paid fees associated with such discontinued Services.
6. Neotel shall be excused from performing under the Agreement to the extent it is unable to perform as a result of such actions or inactions, including, without limitation, Customer’s failure to provision or maintain the Service with respect to the Customer Agreement under which the Customer is obligated to provide network connectivity.
7. Neotel reserves the right to substitute Services that are different from, but substantially equivalent to, the Services ordered by the Customer on the Customer Agreement, subject to the notification of Customer.
8. If the Services necessary to meet Customer’s requirements are subject to charges in addition to those set forth in the Customer Agreement, Neotel will notify the Customer of any additional or increased charges and Customer shall have fourteen days to cancel the service order and avoid the additional or increased charges.
9. The NeoConnect services offered to Customers include:
9.1. Voice services
9.2. Short Message Services
9.3. Internet Services
10. Neotel will not supply any Services to the Customer until:
10.1. The Customer has signed the Customer Agreement
10.2. The Customer has accepted the Terms and Conditions of the Service
10.3. The Customer has passed the credit vetting criteria set out by Neotel.
11. Neotel will begin charging Customer for each Service immediately following Neotel’s notification to Customer that the Service has been provisioned and tested by Neotel.

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