International Sites - Not loading

On Thursday 28 August. Users on the Neotel network quickly discovered that international sites refused to load.

A response from a Neotel representative on Myadsl stated the following.

"

A circuit carrying our international IP traffic was disconnected today at around 12:30, and was only restored shortly after 15:00. We will shortly be migrating this particular route to multiple, more resilient circuits, and do not expect to experience such problems in future. Neotel apologises to all customers who were affected by this interruption.

Customers who contacted the Neotel call centre were told of the problem, but please let us know if you feel we should have a more proactive mechanism for advising customers in such cases."